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Category: * 1. Contributions to safety (sponsored by CSA Group) Product, system or service that has made significant contributions to safety in the past two years Winner: BPE Design & Support Ltd-Dust Explosion Risk Reduction Toolkit runner-up 1; Moflash – BC150 explosion-proof beacon runner-up 2; BS&B Safety Systems – System V chemical suppression and isolation system* 2. Technological innovation (sponsored by CSA Group) Innovative products or systems that bring significant advantages to hazardous area operations Winner: CorDEX – TC7000 Thermal Imager R/U 1; Rheintacho – ATEX certification system for fixed stroboscope R/U 2; ION Science-Titan Benzene monitor* 3. Best user application (sponsored by Banelec) Highlight products or services at risk Application cases of advantages in the area Pepperl Fuchs – HiC2441 Intelligent Universal IS Barrier R/U 2; Eaton Crouse-Hinds – Clamping EBMX series explosion-proof motors* 4. Best customer service (sponsored by Banelec) The best customer service in hazardous areas Description of best practices Winner: CSA Group R/U 1; – Ex Veritas R/U 2; – LGM product* 5. The best hazardous area product, system or service launched by the championship in the past two years, only limited to the Hazardex 2017 conference The representatives and attendees of the exhibition vote for the winner: Forth Valley College-Hazardous Area Safety Training Team Voting Rules: * The contest is open to all readers and users of Hazardex journals and websites * Voters register their votes with the organizer via email. * Voters for each category are limited to one vote. * Nominees are not allowed to vote for their own company/organization. * All votes will be kept confidential. The shortlisted nominees are: 1. Contribution to safety (sponsored by CSA Group) 1A. BPE Design and Support Ltd-Dust Explosion Risk Reduction Toolkit The purpose of this project is to develop a strict dust explosion risk reduction method and incorporate it into the toolkit so that professional engineers and other safety professionals can easily follow the method. The comprehensive research and development plan has developed a more scientific classification method for dust hazardous areas. The real risk assessment covers the risk of explosion and the severity and consequences of dust explosion. The successful launch of the toolkit proved its use to reduce the risk of dust explosions in major pharmaceutical, metal and plastic parts factories. It has been provided as an IChemE approved training and has also been used to develop an internal training Jaguar Land Rover program. Click here for the full BPE award entry 1B. BS&B Safety System-System V Chemical Suppression and Isolation System System V is an explosion-proof solution. It is a fast-response chemical suppression system that prevents flame propagation and isolates interconnected process equipment. Its installation can prevent serious equipment damage, loss of production time and possible personal injury. When Cannon™ unfolds, it releases sodium bicarbonate to completely suppress dust explosions. The cannon deployment is prompted by a low-voltage electrical signal generated by the sensor in the intelligent controller unit, which then activates the cannon. The actuator releases pressurized nitrogen to the sodium bicarbonate tank, which discharges its contents at a high speed within a few milliseconds. The deflagration that may occur through pipes, pipes and connecting equipment is quickly and effectively extinguished. Click here for the full BS&B award entry 1C. OnGrade SiteZone Proximity Warning Warning System SiteZone Proximity Warning System (PWS) is an audio and visual warning system designed to reduce the risk of collisions between vehicles and people. SiteZone PWS creates a detection zone around vehicles, machines and even restricted areas. When a person wearing a SiteZone tag breaks through the detection zone, the machine/vehicle operator will be alerted and can take appropriate action. By providing optional warnings for pedestrians, there is an extra layer of protection. SiteZone can be used wherever you need to pay close attention to the collaborative work of people and vehicles. For example, this includes construction sites, busy warehouses, warehouses, and construction sites next to tracks. Click here for the full OnGrade award entry 1D. Sasol's flammable gas identification method accurately identifies hazardous areas is the core of explosion protection. If this first step is wrong, then the next steps will also be wrong and will not contribute to a safe working environment. Sasol has developed a systematic method to accurately identify potentially flammable environments. A detailed study of each unit can be demonstrated, followed by inspection and maintenance of the system to ensure that they always meet the safety requirements of their intended design/protection concepts and financial conditions. Click here to view the full Sasol Award entry 1E. Moflash-BC150 explosion-proof beacon GRP BC150 explosion-proof beacon series has been approved for use in potentially explosive environments and very harsh environmental conditions. Typical applications are oil and gas, onshore and offshore, chemical, petrochemical, oil refineries and marine sites. Two types of light sources can be selected for these beacons: Xenon (strobe) with multiple flash rates and rated power or LED arrays with three status type indication options and two rated powers. This design allows for termination within the housing. These devices can also be equipped with a phone activation function, which can be used as a second ring output indicator for the phone when installed in a very noisy environment. Click here for the complete Moflash award entry 2. Technological Innovation (sponsored by CSA Group) 2A. Abtech Nimbus LED luminaires used in hazardous areas are fully ATEX and IECEx certified and can be used in Zone 1 and Zone 2 hazardous locations. Nimbus combines the energy-saving advantages of LED light sources with a stylish and compact design. The battery-powered emergency version also provides safety-critical exit lighting. Nimbus is a thin LED panel. Compared with traditional recessed fluorescent lamps, it has significant weight and energy saving: Designed for marine and land hazardous areas, Nimbus LED panel lights provide a viable alternative to recessed fluorescent lamps for general and emergency lighting. Scenario application. Abtech's Nimbus panel uses high-efficiency light-emitting diode technology, which reduces energy consumption by a third compared to equivalent T8 fluorescent lamps. Click here for the complete Abtech award entry 2B. CorDEX TC7000 thermal imager TC7000 is the world's only intrinsically safe full radiation thermal imager. The TC7000 is rugged, safe and accurate, making it the thermal imaging camera of choice for oil, gas extraction, ocean and dust environments. Features * Intrinsically safe certification. Safe, reliable, and most importantly, sturdy and durable. * High-speed, articulated lens. Take high-quality images above, below, and around obstacles. * Onboard RFID tag reader. Assign images to RFID tags and automatically create reports, manage data, and create trends. * CorDEX CONNECT™ is enabled. Click here for the full CorDEX award entry 2C. Elfab Flo-Tel XD intrinsically safe Exd-level blasting detection system Elfab Ltd has developed a cost-effective, industry-first Exd-level blasting detection system. Flo-Tel XD is intrinsically safe and has an IP67 rating with ATEX and IECEx certification. Its rugged fire-resistant design can be used in multiple markets and applications around the world. It is also suitable for the highest ATEX zone, depending on the selected EX concept. The Flo-Tel XD Exd approved detection system uses simple reed switch and magnet technology, and its unique design can provide a practical solution to the needs of rupture disc detection in extreme environments. It is not affected by downstream fluctuations or corrosion, and the sensor is not in contact with the process, so there is no potential leakage path. Click here for the complete Elfab awards 2D. The old manual asset management method of the Extronics iRFID500 handheld Bluetooth passive RFID reader was time-consuming, inefficient, and error-prone—the bulky PDA was inconvenient to use and heavy to carry. The iRFID500 handheld Bluetooth passive RFID tag reader provides a new way to streamline business processes—for example, tracking assets such as drill pipes or tools, monitoring maintenance tasks and planning, and demonstrating compliance. As a modern solution, iRFID500, as a Bluetooth accessory, is suitable for more and more Windows, Android and Apple smartphones and tablets that can be used in industrial applications, enabling customers to view the Industrial Internet of Things and Industry 4.0 from their facilities and views Benefit from the implementation of mobile data. In addition, staff can use iRFID500's built-in stylus to easily add notes. For maximum operational flexibility, iRFID500 can also be used as a standalone device for cost-effective deployment for employees who do not need smart devices. Click here for the full Extronics Awards 2E. Ion Science Titan Benzene-specific monitor Ion Science is the world's leading manufacturer of high-performance gas detection instruments for occupational health and environmental applications. Titan is the world's first continuous benzene-specific monitor specifically designed to detect environmental benzene in petrochemical applications and refinery facilities-providing the ultimate protection for labor, the environment, and factories. Benzene is a component of crude oil and becomes gaseous during petrochemical processing, but it is also used as a solvent in the production of drugs, plastics, synthetic rubber, and dyes. It is a carcinogen with a very low working exposure limit, which makes sub-parts per million (ppm) measurement a basic requirement. Click here to view the full Ion Science Award entry 2F. RHEINTACHO-ATEX certification system for fixed stroboscopes RHEINTACHO Group has now stepped up its efforts to provide the ATEX world with more equipment that can be used in hazardous areas. The newest and second member of RHEINTACHO's ATEX series is the introduction of two types of enclosures, both of which have passed Zone 2 certification. In these enclosures, RHEINTACHO RT STROBE 3000 LED or 5000 LED fixed LED stroboscopes are installed and wired. The 5000 case is a bit larger than the 3000 case. Then connect the two to the DIN rail inside the enclosure. The cable leaves the enclosure through the ATEX sealing sleeve, is routed to a safe area (ie outside the hazardous area), and is connected to the RHEINTACHO RT STROBE controller via a 5-pin plug, which provides and receives signals and acts as a flashlight. Click here for the complete RHEINTACHO award entry 3. Best User Application (sponsored by Banelec) 3A. CCG QuickStop Injection Resin Barrier Seals For many years, installers in hazardous areas have relied on barrier seals with two-part epoxy putty to prevent explosive gases and liquids from spreading down unfilled cables. The mixing process may take several minutes, depending on the amount of putty required and how the putty is inserted between the individual cores of the multi-core cable. This is not only time consuming, but may also present additional risks because the putty may not be properly mixed or packaged around the cable conductor, which may lead to the possibility of gas or liquid migration through voids and gaps. CCG's QuickStop-Ex Barrier Gland has instant mixing and injection of resins, which almost eliminates the problems of preparing, mixing and applying compounds/resins in Barrier Glands. The QuickStop-Ex injection resin system can instantly mix 100% accurately, while injecting into the barrier glands in a single motion. Click here for the full CCG award entry 3B. Eaton Crouse-Hinds-Clamping type EBMX series explosion-proof motor control One of the biggest challenges in hazardous enclosure environments is to loosen the enclosure to access internal components for preventive maintenance or troubleshooting. Cast housings may require more than 70 bolts to be loosened and tightened, resulting in increased process downtime, wrong bolt torque, and increased safety risks of possible missing bolts. Crouse-Hinds has developed the industry's first clamping housing technology, which combines 16 new patents to reduce risks while providing high-quality solutions. The EBMX series is a motor control product platform, including starters, combination starters, isolating switches and circuit breakers using revolutionary clamping technology. The EBMX explosion-proof enclosure is the only clamping enclosure for hazardous areas. Click here for the full Crouse-Hinds Award 3C. Forth Valley College-Hazardous Area Safety Training Team We are a dedicated team of trainers/evaluators and managers who are keen to teach safe work practices in hazardous areas. For more than 20 years, the center has been training CompEx, hazardous area safety, electrical safety and many other courses. In the past five years, our management agencies and industries in central Scotland have been recognized for our professional and enthusiastic approach. . Recently, together with our close petrochemical allies INEOS and Petroineos, we took the lead in training the new Ex14 responsible person course in Scotland. Thanks to the very positive feedback received from the attendees and representatives of the governing bodies in attendance, the course has been published in Hazardex magazine and many other publications. Click here for the full Forth Valley College awards 3D. Pepperl Fuchs HiC2441 SMART Universal IS Barrier In 2014, Pepperl Fuchs released the HiC2441 SMART Universal IS Barrier, which is the perfect solution to implement the actual DCS concept of universal I/O into a dangerous world. SMART universal barrier HiC2441 has: 1 channel isolation barrier; 24 V DC power supply (bus power supply); analog input, digital input, analog output, digital output; no configuration, device adaptation; HART transparency; low power consumption; three-way isolation and Up to SIL 2 acc. IEC 61508 is in preparation. It provides four standard functions AI, AO, DI and DO in one device. Click here for the complete Pepperl Fuchs award entry 4. Best Customer Service (sponsored by Banelec) 4A. CSA Group Customer Service CSA Group is a global organization dedicated to safety, social welfare and sustainable development. We provide testing, inspection and certification services for products in many markets, including industrial and hazardous locations. We know that for many of our customers, time to market is critical, and dealing with certification agencies is usually the last step in a long product development process. In the past 12 months, CSA Group has improved its processes to better respond to the pressures you face, while providing you with the signs you need to enter the global market. Our large team of certified engineers around the world is focused on completing your project within the agreed timetable. Coupled with our simplified process, we consistently start and complete the project with the best delivery time in the industry. As a result, our customers gave us a 90% score in terms of overall customer satisfaction, and four out of five customers said they would recommend CSA Group to colleagues. * *According to customer feedback in December 2016, CSA Group UK has completed the project. Click here for the complete CSA Group award entry 4B. ExVeritas Customer Service The turnover of ExVeritas has grown from zero to 1.25 million in five years. It specializes in Ex certification and CompEx training, as well as services provided as an ATEX and IECEx Notified Body. This is mainly achieved by focusing on providing excellent customer service. ExVeritas CMS is the only 17025 EX certification management system in the world that can deliver competitively transparent projects on time. Customers log in to get quotations, project status, change requests, online certificate management (including online offers, etc.). Click here for the complete ExVeritas Awards 4C. LGM Products Customer Service LGM Products provides fire protection and signal systems, including hazardous area and marine approved systems, and prides itself on the excellent service it provides to customers. 2016 was our best sales year in history. Despite the difficult market environment, we increased the number of quotations we won by 8%. We attribute this to the continued push for excellent customer service. This is why we started to actively review customer inquiries in early 2015 to ensure that we stock the correct product mix and ensure that orders are completed quickly. In order to provide quality products, we work closely with industry-leading suppliers to ensure that we provide a wide range of internationally recognized products. Click here for the complete LGM Award Entry 4D. SYNATEL Customer Service SYNATEL was established in 1970, designing and manufacturing the UK's widest range of industrial electronic sensing, counting and control equipment, including sensors and hazardous area equipment. We are qualified to produce products for the following countries: CSA in North America and Canada, ATEX in Europe, IECEx in Australia and Singapore, INMETRO in Brazil, and NEPSI in China. We are proud of our customer service and recommend the most suitable product for the customer's application rather than the cost of the product. This has helped many of our customers purchase the items they need for their apps (approved and unapproved) and save money when available. Click here for the complete SYNATEL Awards 4E. Phusion IM customer service Phusion provides engineering software and services that put information at the core of the business. Its customers reduce costs, increase productivity, and improve safety by understanding the information they have. This is achieved by providing secure and easy access to engineering data through software, hosting, consulting, services and content. Phusion's engineering information software, mobile solutions and consulting service suites provide its customers with system implementation and optimization, compatibility with legacy systems, strategic consulting, IM handover, material management, engineering information management, and compliance support. Phusion's software also allows free access to the world's largest verified engineering information library for OEM equipment. We constantly strive to maintain and strengthen our customer service supply. We provide technical and practical support for all software users around the world to ensure quality and timely response. We are especially proud of our front desk customer service, who do their best to support and interact with our customers and strategic partners. Their patience, care and ability to adapt to the personalities of the guests ensure that all our clients feel comfortable and confident when talking with Phusion. The fixed LED stroboscope from RHEINTACHO RT STROBE 3000 LED or 5000 LED is installed and wired. The 5000 case is a bit larger than the 3000 case. Then connect the two to the DIN rail inside the enclosure. The cable leaves the enclosure through the ATEX sealing sleeve, is routed to a safe area (ie outside the hazardous area), and is connected to the RHEINTACHO RT STROBE controller via a 5-pin plug, which provides and receives signals and acts as a flashlight. Click here for the complete RHEINTACHO award entry 3. Best User Application (sponsored by Banelec) 3A. CCG QuickStop Injection Resin Barrier Seals For many years, installers in hazardous areas have relied on barrier seals with two-part epoxy putty to prevent explosive gases and liquids from spreading down unfilled cables. The mixing process may take several minutes, depending on the amount of putty required and how the putty is inserted between the individual cores of the multi-core cable. This is not only time consuming, but may also present additional risks because the putty may not be properly mixed or packaged around the cable conductor, which may lead to the possibility of gas or liquid migration through voids and gaps. CCG's QuickStop-Ex Barrier Gland has instant mixing and injection of resins, which almost eliminates the problems of preparing, mixing and applying compounds/resins in Barrier Glands. The QuickStop-Ex injection resin system can instantly mix 100% accurately, while injecting into the barrier glands in a single motion. Click here for the full CCG award entry 3B. Eaton Crouse-Hinds-Clamping type EBMX series explosion-proof motor control One of the biggest challenges in hazardous enclosure environments is to loosen the enclosure to access internal components for preventive maintenance or troubleshooting. Cast housings may require more than 70 bolts to be loosened and tightened, resulting in increased process downtime, wrong bolt torque, and increased safety risks of possible missing bolts. Crouse-Hinds has developed the industry's first clamping housing technology, which combines 16 new patents to reduce risks while providing high-quality solutions. The EBMX series is a motor control product platform, including starters, combination starters, isolating switches and circuit breakers using revolutionary clamping technology. The EBMX explosion-proof enclosure is the only clamping enclosure for hazardous areas. Click here for the full Crouse-Hinds Award 3C. Forth Valley College-Hazardous Area Safety Training Team We are a dedicated team of trainers/evaluators and managers who are keen to teach safe work practices in hazardous areas. For more than 20 years, the center has been training CompEx, hazardous area safety, electrical safety and many other courses. In the past five years, our management agencies and industries in central Scotland have been recognized for our professional and enthusiastic approach. . Recently, together with our close petrochemical allies INEOS and Petroineos, we took the lead in training the new Ex14 responsible person course in Scotland. Thanks to the very positive feedback received from the attendees and representatives of the governing bodies in attendance, the course has been published in Hazardex magazine and many other publications. Click here for the full Forth Valley College awards 3D. Pepperl Fuchs HiC2441 SMART Universal IS Barrier In 2014, Pepperl Fuchs released the HiC2441 SMART Universal IS Barrier, which is the perfect solution to implement the actual DCS concept of universal I/O into a dangerous world. SMART universal barrier HiC2441 has: 1 channel isolation barrier; 24 V DC power supply (bus power supply); analog input, digital input, analog output, digital output; no configuration, device adaptation; HART transparency; low power consumption; three-way isolation and Up to SIL 2 acc. IEC 61508 is in preparation. It provides four standard functions AI, AO, DI and DO in one device. Click here for the complete Pepperl Fuchs award entry 4. Best Customer Service (sponsored by Banelec) 4A. CSA Group Customer Service CSA Group is a global organization dedicated to safety, social welfare and sustainable development. We provide testing, inspection and certification services for products in many markets, including industrial and hazardous locations. We know that for many of our customers, time to market is critical, and dealing with certification agencies is usually the last step in a long product development process. In the past 12 months, CSA Group has improved its processes to better respond to the pressures you face, while providing you with the signs you need to enter the global market. Our large team of certified engineers around the world is focused on completing your project within the agreed timetable. Coupled with our simplified process, we consistently start and complete the project with the best delivery time in the industry. As a result, our customers gave us a 90% score in terms of overall customer satisfaction, and four out of five customers said they would recommend CSA Group to colleagues. * *According to customer feedback in December 2016, CSA Group UK has completed the project. Click here for the complete CSA Group award entry 4B. ExVeritas Customer Service The turnover of ExVeritas has grown from zero to 1.25 million in five years. It specializes in Ex certification and CompEx training, as well as services provided as an ATEX and IECEx Notified Body. This is mainly achieved by focusing on providing excellent customer service. ExVeritas CMS is the only 17025 EX certification management system in the world that can deliver competitively transparent projects on time. Customers log in to get quotations, project status, change requests, online certificate management (including online offers, etc.). Click here for the complete ExVeritas Awards 4C. LGM Products Customer Service LGM Products provides fire protection and signal systems, including hazardous area and marine approved systems, and prides itself on the excellent service it provides to customers. 2016 was our best sales year in history. Despite the difficult market environment, we increased the number of quotations we won by 8%. We attribute this to the continued push for excellent customer service. This is why we started to actively review customer inquiries in early 2015 to ensure that we stock the correct product mix and ensure that orders are completed quickly. In order to provide quality products, we work closely with industry-leading suppliers to ensure that we provide a wide range of internationally recognized products. Click here for the complete LGM Award Entry 4D. SYNATEL Customer Service SYNATEL was established in 1970, designing and manufacturing the UK's widest range of industrial electronic sensing, counting and control equipment, including sensors and hazardous area equipment. We are qualified to produce products for the following countries: CSA in North America and Canada, ATEX in Europe, IECEx in Australia and Singapore, INMETRO in Brazil, and NEPSI in China. We are proud of our customer service and recommend the most suitable product for the customer's application rather than the cost of the product. This has helped many of our customers purchase the items they need for their apps (approved and unapproved) and save money when available. Click here for the complete SYNATEL Awards 4E. Phusion IM customer service Phusion provides engineering software and services that put information at the core of the business. Its customers reduce costs, increase productivity, and improve safety by understanding the information they have. This is achieved by providing secure and easy access to engineering data through software, hosting, consulting, services and content. Phusion's engineering information software, mobile solutions and consulting service suites provide its customers with system implementation and optimization, compatibility with legacy systems, strategic consulting, IM handover, material management, engineering information management, and compliance support. Phusion's software also allows free access to the world's largest verified engineering information library for OEM equipment. We constantly strive to maintain and strengthen our customer service supply. We provide technical and practical support for all software users around the world to ensure quality and timely response. We are especially proud of our front desk customer service, who do their best to support and interact with our customers and strategic partners. Their patience, care and ability to adapt to the personalities of the guests ensure that all our clients feel comfortable and confident when talking with Phusion. The fixed LED stroboscope from RHEINTACHO RT STROBE 3000 LED or 5000 LED is installed and wired. The 5000 case is a bit larger than the 3000 case. Then connect the two to the DIN rail inside the enclosure. The cable leaves the enclosure through the ATEX sealing sleeve, is routed to a safe area (ie outside the hazardous area), and is connected to the RHEINTACHO RT STROBE controller via a 5-pin plug, which provides and receives signals and acts as a flashlight. Click here for the complete RHEINTACHO award entry 3. Best User Application (sponsored by Banelec) 3A. CCG QuickStop Injection Resin Barrier Seals For many years, installers in hazardous areas have relied on barrier seals with two-part epoxy putty to prevent explosive gases and liquids from spreading down unfilled cables. The mixing process may take several minutes, depending on the amount of putty required and how the putty is inserted between the individual cores of the multi-core cable. This is not only time consuming, but may also present additional risks because the putty may not be properly mixed or packaged around the cable conductor, which may lead to the possibility of gas or liquid migration through voids and gaps. CCG's QuickStop-Ex Barrier Gland has instant mixing and injection of resins, which almost eliminates the problems of preparing, mixing and applying compounds/resins in Barrier Glands. The QuickStop-Ex injection resin system can instantly mix 100% accurately, while injecting into the barrier glands in a single motion. Click here for the full CCG award entry 3B. Eaton Crouse-Hinds-Clamping type EBMX series explosion-proof motor control One of the biggest challenges in hazardous enclosure environments is to loosen the enclosure to access internal components for preventive maintenance or troubleshooting. Cast housings may require more than 70 bolts to be loosened and tightened, resulting in increased process downtime, wrong bolt torque, and increased safety risks of possible missing bolts. Crouse-Hinds has developed the industry's first clamping housing technology, which combines 16 new patents to reduce risks while providing high-quality solutions. The EBMX series is a motor control product platform, including starters, combination starters, isolating switches and circuit breakers using revolutionary clamping technology. The EBMX explosion-proof enclosure is the only clamping enclosure for hazardous areas. Click here for the full Crouse-Hinds Award 3C. Forth Valley College-Hazardous Area Safety Training Team We are a dedicated team of trainers/evaluators and managers who are keen to teach safe work practices in hazardous areas. For more than 20 years, the center has been training CompEx, hazardous area safety, electrical safety and many other courses. In the past five years, our management agencies and industries in central Scotland have been recognized for our professional and enthusiastic approach. . Recently, together with our close petrochemical allies INEOS and Petroineos, we took the lead in training the new Ex14 responsible person course in Scotland. Thanks to the very positive feedback received from the attendees and representatives of the governing bodies in attendance, the course has been published in Hazardex magazine and many other publications. Click here for the full Forth Valley College awards 3D. Pepperl Fuchs HiC2441 SMART Universal IS Barrier In 2014, Pepperl Fuchs released the HiC2441 SMART Universal IS Barrier, which is the perfect solution to implement the actual DCS concept of universal I/O into a dangerous world. SMART universal barrier HiC2441 has: 1 channel isolation barrier; 24 V DC power supply (bus power supply); analog input, digital input, analog output, digital output; no configuration, device adaptation; HART transparency; low power consumption; three-way isolation and Up to SIL 2 acc. IEC 61508 is in preparation. It provides four standard functions AI, AO, DI and DO in one device. Click here for the complete Pepperl Fuchs award entry 4. Best Customer Service (sponsored by Banelec) 4A. CSA Group Customer Service CSA Group is a global organization dedicated to safety, social welfare and sustainable development. We provide testing, inspection and certification services for products in many markets, including industrial and hazardous locations. We know that for many of our customers, time to market is critical, and dealing with certification agencies is usually the last step in a long product development process. In the past 12 months, CSA Group has improved its processes to better respond to the pressures you face, while providing you with the signs you need to enter the global market. Our large team of certified engineers around the world is focused on completing your project within the agreed timetable. Coupled with our simplified process, we consistently start and complete the project with the best delivery time in the industry. As a result, our customers gave us a 90% score in terms of overall customer satisfaction, and four out of five customers said they would recommend CSA Group to colleagues. * *According to customer feedback in December 2016, CSA Group UK has completed the project. Click here for the complete CSA Group award entry 4B. ExVeritas Customer Service The turnover of ExVeritas has grown from zero to 1.25 million in five years. It specializes in Ex certification and CompEx training, as well as services provided as an ATEX and IECEx Notified Body. This is mainly achieved by focusing on providing excellent customer service. ExVeritas CMS is the only 17025 EX certification management system in the world that can deliver competitively transparent projects on time. Customers log in to get quotations, project status, change requests, online certificate management (including online offers, etc.). Click here for the complete ExVeritas Awards 4C. LGM Products Customer Service LGM Products provides fire protection and signal systems, including hazardous area and marine approved systems, and prides itself on the excellent service it provides to customers. 2016 was our best sales year in history. Despite the difficult market environment, we increased the number of quotations we won by 8%. We attribute this to the continued push for excellent customer service. This is why we started to actively review customer inquiries in early 2015 to ensure that we stock the correct product mix and ensure that orders are completed quickly. In order to provide quality products, we work closely with industry-leading suppliers to ensure that we provide a wide range of internationally recognized products. Click here for the complete LGM Award Entry 4D. SYNATEL Customer Service SYNATEL was established in 1970, designing and manufacturing the UK's widest range of industrial electronic sensing, counting and control equipment, including sensors and hazardous area equipment. We are qualified to produce products for the following countries: CSA in North America and Canada, ATEX in Europe, IECEx in Australia and Singapore, INMETRO in Brazil, and NEPSI in China. We are proud of our customer service and recommend the most suitable product for the customer's application rather than the cost of the product. This has helped many of our customers purchase the items they need for their apps (approved and unapproved) and save money when available. Click here for the complete SYNATEL Awards 4E. Phusion IM customer service Phusion provides engineering software and services that put information at the core of the business. Its customers reduce costs, increase productivity, and improve safety by understanding the information they have. This is achieved by providing secure and easy access to engineering data through software, hosting, consulting, services and content. Phusion's engineering information software, mobile solutions and consulting service suites provide its customers with system implementation and optimization, compatibility with legacy systems, strategic consulting, IM handover, material management, engineering information management, and compliance support. Phusion's software also allows free access to the world's largest verified engineering information library for OEM equipment. We constantly strive to maintain and strengthen our customer service supply. We provide technical and practical support for all software users around the world to ensure quality and timely response. We are particularly proud of our front desk customer service, who do their best to support and interact with our customers and strategic partners. Their patience, care and ability to adapt to the personalities of the guests ensure that all our clients feel comfortable and confident when talking with Phusion.

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